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About Us
ALL CREDIT CARD PAYMENTS ARE PROCESSED THROUGH A SECURE SERVER PROVIDED BY PROTX VSP
Guitar Parts shop is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Guitar Parts Shop (Axiomatic Music Limited)
89 The Street, Old Basing, Hampshire RG24 7BY UNITED KINGDOM
Phone: +44 (0) 1256 842959
Fax: +44 (0) 1256 466114
Email: sales@guitarpartsshop.co.uk
VAT Registration No. 864 3958 79
Company Number: 6602725
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept the following credit/debit cards:
Visa Credit
Visa Delta
Mastercard
Switch
Maestro
Electron
Solo
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
UK - Orders up to £30 in value - Standard (First Class Post) Shipping and Handling is £ 2.50 inc. VAT. Standard (First Class Post) Shipping & Handling is free on all orders above £30.
EU - Shipping & Handling is £7.50 exc. VAT per order.
Europe includes:-
Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden and Switzerland.
Once your payment has been processed your order will be dispatched Via Royal Mail Airsure International Signed For Post. Delivery normally takes 3 Working days.
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Delivery Schedule
In stock items will be dispatched same day by Royal Mail Registerd First Class Post. Although this service works well it is NOT a guaranteed next day delivery service and is subject to Royal Mail Terms and Conditions. Delivery normally takes around 1 to 4 working days from placing order. Out of our stock items will be obtained from the U.K Distributors who hold substantial stocks of all our product ranges. Delivery normally then takes 5 to 7 working days from placing order. In the unfortunate event that an item is not in stock at the U.K. Distributor Warehouse
we will contact you with the expected delivery period. Please remember that pickups are all hand-made and delays on some pickups should be expected. If you are in a hurry to obtain a pickup either Phone or E-mail us first to check on stock availability.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. To avoid voiding your warranty please ensure that pickups are installed with the screws supplied.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1256 842959 , fax us on +44 (0) 1256 466114 or write to us at PO Box 6664 Basingstoke Hampshire RG24 7BY UNITED KINGDOM
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Privacy Policy
Axiomatic Music does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
All goods are guaranteed against faulty workmanship and materials for a period of 12 months from despatch, except where otherwise stated. Defective goods will be replaced by the same product, or where the product has been superceded, by a product of equivalent specification.
No goods should be returned without first obtaining a Return Authorisation, otherwise we cannot be held responsible for goods that going missing in the post, etc.
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Remittance Terms
Guitar Parts Shop is a trading style of Axiomatic Music Limited.
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